The HP-GSB launched the Namibia Customer Service Awards and Conference last year, followed by the Customer Service Awards Ceremony where the best performing Namibian corporates, in terms of customer service excellence, were recognised.
The School is hosting two international economic and finance experts who each delivered a presentation at the event that was sponsored by Standard Bank Namibia.
Patrick Flaherty, Managing Director of Investment Banking in the Hedge Fund Client Sector at the Swiss-based Credit Suisse Bank, in his presentation, pointed to examples where Credit Suisse had delivered exceptional customer service in the past. This has, in turn, made the financial giant a preferred banking partner.
Credit Suisse Managing Director for Investment Banking in the Leveraged Finance Group, Charles Bennett, discussed the need for a reappraisal of corporate values. He said the 2008/09 financial crisis showed the need for a shift in corporate values to a more client-centred as opposed to profit-centred focus for those in the financial sector.
Flaherty and Bennett are visiting the Poly as part of an agreement between the Poly and B360 Education Partnerships that contributes to capacity building efforts in higher education in Namibia by establishing knowledge-sharing partnerships between the Poly and companies and institutions in Switzerland.